VTA Offering Reduced Service During Shelter-in-Place Order

03/25/2020

Ken Blackstone

Significant, Temporary Changes Prioritize Serving Hospitals, Food Banks and Shelters Begin March 30

VTA prides itself on the essential service it provides, especially for those who need public transportation the most. Currently, we find ourselves in an unprecedented situation of balancing how we provide that service amid a health pandemic in which ridership is extremely sparse.

To make the best use of our resources, VTA is modifying bus, light rail and paratransit services during the County’s shelter-in-place legal order, while prioritizing access to hospitals, food banks and shelters. VTA is coordinating regional service connections with other Bay Area transit providers who are also operating reduced service due to low ridership.

Beginning Monday, March 30, VTA will operate reduced service seven days a week:

·         Light rail service frequency will be reduced; two-car trains running every 30 minutes

·         All bus and light rail trips that start after 9 p.m. will be discontinued except for Route 22 which will continue to operate 24/7

·         Express 181 will operate to match BART’s reduced service schedule offering some service past 9 p.m. to meet the last BART trains at Warm Springs

VTA leadership, in collaboration with employees, is using this approach after great thought and care and is meeting frequently to analyze data to be able to respond quickly to changing conditions during this health emergency. Please see this map showing the modified routes and locations of important services, such as shelters and food pantries.

Also, VTA has suspended all in-person customer service at its River Oaks office (3331 N. 1st Street, San Jose) and the Downtown Customer Service Center (55A W. Santa Clara Street, San Jose). All questions and concerns can be addressed by phone/email at (408) 321-2300 or customer.service@vta.org weekdays: 6 a.m. – 7 p.m. and Saturday: 7:30 a.m. – 4 p.m.

Under the Shelter-in-Place order from Santa Clara County, VTA is providing essential travel, meaning trips to jobs that provide essential services, such as hospitals and other health care facilities, pharmacies, grocery stores, and other necessary destinations during this time of extraordinary caution.

VTA will continue to provide updates on any other changes to service through our website, social media, printed materials and signage. To receive real-time service alerts, you can subscribe to your routes in the Transit app.

VTA continues to monitor the situation closely and maintains regular contact with local authorities and other transit agencies. For more on what VTA is doing in response to COVID-19, visit https://www.vta.org/covid-19.

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